Warranty Statement
Australian Consumer Guarantee Notice
This warranty is provided by TONECOOLING AUSTRALIA PTY LTD (ABN 96 653 174 040), Suite 69, 139 Cardigan Street, Carlton VIC 3053, Australia. Phone: . Email: info@tonecooling.com.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This voluntary manufacturer warranty is in addition to (and does not replace, limit, or exclude) any rights you have under the Australian Consumer Law.
Effective date: 12 April 2026 | Last updated: 12 April 2026
ToneCooling Technology Co., Ltd (“ToneCooling”) warrants that products sold to business customers will be free from defects in materials and workmanship and will conform to the specifications agreed in the applicable purchase order or written contract, subject to the terms below.
1. Standard warranty period
Unless a different period is stated in your purchase contract, the standard warranty period is twelve (12) months from the date of shipment. Longer warranty periods (e.g. 24 or 36 months) may be negotiated for qualified OEM programs.
2. Scope of warranty
The warranty covers:
- Defects in base materials (copper, aluminium, stainless steel, etc.);
- Defects in brazing, welding, machining, or surface treatment;
- Failure to meet the thermal, hydraulic, dimensional, or leak-test criteria set out in the approved drawing and purchase order.
3. Exclusions
The warranty does not cover:
- Damage caused by improper installation, handling, storage, or maintenance;
- Damage caused by use outside the specified operating conditions (temperature, pressure, flow rate, coolant chemistry, filtration);
- Use of non-approved coolants, corrosive fluids, or contaminated fluids;
- Modification, disassembly, or repair by parties other than ToneCooling or its authorised service partners;
- Normal wear and tear, cosmetic damage that does not affect function;
- Damage caused by accident, misuse, abuse, or force majeure;
- Consumable items such as O-rings and seals beyond their rated service life.
4. Warranty claim procedure
- Email info@tonecooling.com with subject “Warranty claim”. Include the purchase order number, invoice number, serial or batch number, and a description of the failure.
- Provide photographs, test data, and operating condition logs where available.
- ToneCooling will acknowledge the claim within 3 business days and issue a Return Material Authorisation (RMA) if the claim is accepted for investigation.
- Return the affected product to the address on the RMA, properly packaged to prevent additional damage.
- We will inspect the returned product and respond within 15 business days with our findings.
5. Remedies
Where a warranty claim is validated, our sole obligation and your sole remedy shall be, at our option, to: (a) repair the product; (b) replace the product with a conforming unit; or (c) refund the purchase price of the affected units. This limitation does not exclude remedies available under non-excludable consumer protection laws, including the Australian Consumer Law.
6. Disclaimer of other warranties
Except as expressly stated in this Warranty Statement and as required by non-excludable law, ToneCooling disclaims all other warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. No warranty is made as to the suitability of any product for a particular application unless specifically confirmed in writing.
7. Limitation of liability
Subject to non-excludable law, ToneCooling’s total liability under this Warranty Statement shall not exceed the purchase price of the defective product. ToneCooling shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, revenue, goodwill, downtime, or business interruption.
8. Australian Consumer Law
See the prominent Australian Consumer Guarantee Notice at the top of this page.
9. Contact
ToneCooling Technology Co., Ltd
Huizhou, Guangdong, China (Greater Bay Area)
Warranty: info@tonecooling.com
Australian entity: TONECOOLING AUSTRALIA PTY LTD (ABN 96 653 174 040)
Suite 69, 139 Cardigan Street, Carlton VIC 3053, Australia | Phone:
